Le Duo
The Atelier
ETERNAL
ETERNAL
Frequently asked questions
How can I place an order?
Ordering /Our products are available exclusively online. Add your items to the cart and check out directly on our website. We also appear at selected pop-ups and events — follow us to stay informed.
Can I cancel my order after placing it?
Cancellations /You have 24 hours from the time of purchase to cancel an order. Once this window closes, your order enters processing and can no longer be modified or cancelled.
How is shipping calculated and tracked?
Shipping /All orders ship with full tracking. Shipping costs are calculated automatically at checkout based on your location and order size. Delivery times vary depending on destination and product availability.
How do I request a refund?
Refund Policy /Refunds are issued exclusively for verified quality issues. Contact us at info.bluesno@gmail.com within 14 days. Include clear photos and your order number. PayPal: 24 business hours — Card: 7–10 business days. Donations and tips are non-refundable.
What if my order arrives damaged or defective?
Damaged or Defective Items /If your order arrives damaged or defective, reach out within 14 days of delivery. Include clear photos on a flat, well-lit surface and your order number. We'll resolve it swiftly.
High pigment. Vegan. Made with care. BLUESNO is luxury you can wear without compromise. Crafted for the bold. Worn by the unforgettable.
